Shipping and Refund Policy
Last Updated: July 2, 2026
Shipping Policy
Herb Approach aims to process and ship orders as efficiently as possible.
Order Processing
Orders are typically processed within standard business hours. Processing times may vary during holidays, promotions, or periods of high demand.
Shipping Times
Estimated delivery times are provided as guidelines only and are not guaranteed. Delays caused by carriers, weather conditions, or unforeseen circumstances remain outside our control.
Delivery Information
Customers are responsible for providing accurate shipping information. Herb Approach is not responsible for delays or losses resulting from incorrect addresses supplied during checkout.
Refund Policy
Customer satisfaction is important to us. If issues arise with an order, customers should contact our support team promptly.
Damaged or Incorrect Orders
If products arrive damaged or incorrect, customers should notify us within a reasonable timeframe and provide supporting information when requested.
Refund Eligibility
Refunds, replacements, or store credits may be considered on a case-by-case basis depending on the nature of the issue and applicable policies.
Non-Refundable Situations
Refunds may not be granted for:
- Customer errors during ordering
- Incorrect shipping information provided by customers
- Products that have been opened or consumed, where prohibited by applicable regulations
- Delays caused by shipping carriers beyond our control
Contact Us
For shipping or refund inquiries, please contact:
Email: sales@herbapproachcanada.ca